SignalOps Terms of Service

1. Service and entity distinction

SignalOps is operated by Epic Experience Advisors, LLC (EEA), a legal management consultancy. SignalOps is EEA’s product and operating brand; SignalOps is not a separate corporation or LLC and does not contract independently from EEA.

These terms apply when EEA provides SignalOps to a customer under an order, proposal, subscription, procurement arrangement, or other accepted commercial document. A signed document may supplement these terms for scope, price, service configuration, or customer-specific requirements.

2. Accounts and authorized users

A customer is responsible for giving accurate account and organization information, designating authorized users, and keeping access credentials under appropriate control. Each authorized user must use the service only for the customer’s permitted business purposes and within the authority granted by the customer.

The customer is responsible for activity performed through its accounts and for promptly notifying EEA through its existing account or support contact if it suspects unauthorized access. EEA may use account and session controls to protect the service and its users.

3. Customer data and operational decisions

The customer retains its rights in information it submits to SignalOps, including organization and venue records, incidents, corrective actions, shift logs, scans, reports, and permitted CSV or XLSX uploads. The customer is responsible for having the rights and permissions needed to submit that data and for reviewing generated or summarized information before acting on it.

SignalOps is operational decision support. It does not replace professional, safety, security, legal, medical, financial, or other human judgment, required approvals, emergency procedures, or the customer’s own policies. The customer remains responsible for decisions made using SignalOps outputs.

4. EEA intellectual property and service license

EEA and its licensors retain rights in SignalOps, its software, workflows, documentation, visual design, methods, and improvements. Subject to these terms and the applicable commercial document, EEA grants the customer a limited, non-exclusive, non-transferable right for authorized users to access and use SignalOps for the customer’s internal operational purposes during the service period.

The customer may not copy, resell, sublicense, reverse engineer, or use SignalOps to build a competing service except to the extent a non-waivable law permits it. Feedback may be used by EEA without transferring the customer’s operational data or confidential information.

5. Subscriptions, billing, and procurement

A subscription, paid engagement, or other service period begins and renews only as stated in the applicable order, checkout, proposal, or other commercial document. Pricing, included features, usage limits, and entitlements are controlled by that commercial document and are not changed by this draft.

EEA may bill through a hosted payment flow or through customer procurement processes. A purchase order, invoice, payment schedule, tax treatment, or procurement requirement applies only when accepted or incorporated by EEA; a customer-issued purchase order does not by itself amend these terms. Unpaid amounts may result in a service restriction after reasonable notice, subject to the applicable order or law.

6. Confidentiality

Each party should protect the other party’s non-public information that is marked confidential or reasonably understood to be confidential, use it only for the relevant relationship, and disclose it only to people who need it and are bound to protect it. Confidentiality does not cover information that is public without breach, already known without duty, independently developed, or lawfully received from another source.

A party may disclose confidential information when required by law after giving notice where legally permitted. Customer operational data, credentials, security details, and commercial information should be handled as confidential even if a label is not present.

7. Acceptable use and restrictions

The customer and its authorized users may not use SignalOps to violate law or another person’s rights, upload malicious code, attempt unauthorized access, interfere with the service, evade workspace or tenant boundaries, submit data without permission, or use outputs as a substitute for required professional or emergency processes.

8. Availability, suspension, and termination

EEA will use reasonable operational care to provide SignalOps, but this V1 draft does not promise a particular uptime, service level, backup result, recovery objective, or uninterrupted availability. Service behavior may change as EEA maintains, secures, or improves the product.

EEA may suspend or restrict access when reasonably necessary to address security, abuse, legal requirements, material policy violations, or unpaid amounts. A party may terminate as permitted by the applicable commercial document or law. On termination, access may end and each party should follow the data-return, deletion, payment, and confidentiality steps stated in the applicable agreement; this V1 draft intentionally does not set a universal retention or deletion timetable.

9. Disclaimers and liability

To the extent permitted by law, SignalOps is provided on an as-available basis and EEA disclaims warranties that are not expressly stated in a signed agreement, including implied warranties of merchantability, fitness, and non-infringement. EEA does not warrant that an output is complete, correct, safe for a particular decision, or a substitute for human review.

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from the relationship. Counsel should confirm the final direct-damages cap, exceptions, and any customer-specific allocation in the applicable order or master agreement.

10. Indemnification

The customer should be responsible for claims arising from its unlawful use of SignalOps, its failure to obtain rights for customer data, or its authorized users’ material breach of these terms. EEA should be responsible for claims allocated to it by a signed agreement, including any agreed intellectual-property defense obligation. The notice, control-of-defense, cooperation, exclusions, and remedy mechanics require counsel to complete before these terms are adopted as final.

11. Governing law and disputes

A customer-specific order or master agreement may select governing law and a dispute process. This V1 draft intentionally leaves the governing-law selection, venue, and dispute forum for qualified counsel to complete and does not select a state, county, court, arbitration process, or deadline.

12. V1 draft status

This is a working V1 document for qualified legal counsel review. It is not attorney-reviewed, final, or legal advice. Do not wire this draft into signup, onboarding, checkout, procurement acceptance, or version acknowledgements until EEA adopts a reviewed version and a separate implementation plan.